xq999's Privacy Policy
Your personal information is our top priority. xq999 uses SSL encryption and follows strict data protection policies to keep every transaction and account completely secure.
This Privacy Policy ("Policy") applies to all users of the xq999 platform's services. By using our services, you are considered to have accepted the terms of this Policy. We ask that you read this Policy in full.
Introduction & Overview
xq999 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy and data protection of our users. This Privacy Policy describes what types of information we collect, how we use that information, who we share it with, and how we keep your information secure.
By using our platform, you acknowledge that you have read and understood the terms of this Policy. xq999 reserves the right to update this Policy at any time. If any changes are made to the Policy, we will notify you via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated Policy.
Our privacy policy always follows the principle of transparency. We believe every user has the right to know how their personal information is being handled. That is why we have written this Policy in clear, plain language.
What Information We Collect
2.1 Registration & Identity Information
When you open an account at xq999, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Username and password
2.2 Financial Transaction Information
Information collected during deposits and withdrawals on our platform:
- bKash, Nagad, or Rocket account number
- Transaction amount and time
- Transaction reference number
- Deposit and withdrawal history
2.3 Gaming Activity Information
To improve your gaming experience, we collect:
- Play history and preferred game categories
- Bet amounts and results
- Session duration and activity logs
- Bonus and promotion usage information
2.4 Technical Information
Information collected automatically to ensure security:
- IP address and device information
- Browser type and operating system
- Cookie and session data
- Login time and location information (for fraud prevention)
Purpose of Using Information
xq999 uses collected information only for legitimate purposes. We use your information for the following:
3.1 Account Management
Your identity information is used to create, verify, and manage your account. Confirming the identity of each account is essential to the security of our platform.
3.2 Transaction Processing
Financial information is used to successfully complete your deposit and withdrawal requests. This information is needed to ensure secure transactions through bKash, Nagad, and Rocket.
3.3 Customer Support
Our 24/7 live chat and email support team may use your account information to provide you with accurate and personalized assistance.
3.4 Security & Fraud Prevention
Technical and transaction information is monitored to prevent unauthorized access, fraudulent activity, and money laundering. This ensures the security of your account and funds.
3.5 Responsible Gaming
We monitor your gaming behavior to ensure responsible gaming. The purpose of this monitoring is to provide you with support and information when needed.
3.6 Platform Improvement
We analyze anonymized statistics to improve the overall user experience. This information is used to improve service quality without revealing your identity.
Information Sharing & Disclosure
xq999 does not sell your personal information to third parties. However, information may be shared in the following circumstances:
4.1 Service Providers
Necessary information may be shared with trusted technology and infrastructure providers that help operate our platform. These parties are bound by strict confidentiality agreements and may only use the information for specified purposes.
4.2 Payment Processors
Necessary information is exchanged with the relevant financial institutions to complete transactions through bKash, Nagad, and Rocket. These institutions follow their own privacy policies.
4.3 Legal Obligations
xq999 may be required to disclose information pursuant to a court order, a lawful request from law enforcement, or other legal requirements. In such cases, only the necessary information will be provided.
4.4 Fraud Prevention
Relevant information may be shared with industry-standard security partners to detect and prevent fraudulent activity. This is done to protect the interests of all users.
xq999 never sells or rents your personal information to third parties for marketing or advertising purposes.
Data Protection Measures
xq999 has adopted industry-leading security measures to protect your information:
5.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption, which fully encrypts all data exchanged between your browser and our servers. This means no third party can intercept or read your information.
5.2 Secure Data Storage
Your information is stored on secure servers and can only be accessed by authorized personnel for specific purposes. Access logs are maintained and audited regularly.
5.3 Two-Factor Authentication
To enhance account security, we support two-factor authentication. This helps protect your account from unauthorized access.
5.4 Regular Security Reviews
Our technology team regularly conducts security tests and vulnerability assessments. We stay proactive against new threats and keep our protections updated.
Cookie Policy
The xq999 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
6.1 Use of Cookies
- Remembering your login status and keeping your session active
- Saving your preferences and settings
- Improving platform functionality
- Detecting and preventing security threats
- Personalizing your gaming experience
6.2 Cookie Control
You can accept or reject cookies through your browser settings. Please note that disabling cookies may limit some features of the platform and may prevent you from logging in properly.
Your Rights & Options
As a user of our platform, you have the following rights:
7.1 Right to Access
You may request to view the information we hold about you at any time. To do so, contact us at [email protected].
7.2 Right to Rectification
If any of your personal information is incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for legal, financial, or security reasons.
7.4 Right to Data Portability
You may request a copy of your personal information. It will be provided in a machine-readable format.
7.5 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. We will verify such requests and take appropriate action.
To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible.
Data Retention Period
xq999 retains your information only for as long as necessary. Generally:
- Information for active accounts is retained for as long as the account remains active.
- Legal and financial records may be retained for a required period even after an account is closed.
- Transaction records are kept for a specified period for financial reporting and auditing.
- Security logs are retained for a set period for account protection purposes.
- After the retention period ends, information is securely deleted or anonymized.
Protection of Minors
xq999 is intended only for those aged 21 and above. We do not knowingly collect information from minors. An age verification process is followed at the time of registration.
If we become aware that a person under 21 has opened an account, we will immediately close that account and delete all associated information. If a parent or guardian discovers that their child is using our platform, please contact us at [email protected].
Third-Party Links & Services
Our platform uses third-party services such as bKash, Nagad, and Rocket for payments. These services have their own privacy policies, which may differ from ours.
xq999 is not responsible for the privacy practices of third-party services. You are advised to read the privacy policies of these services before using them.
Policy Changes & Updates
xq999 reserves the right to change or update this Privacy Policy at any time. For any significant changes, we will:
- Post a clear notice on the platform.
- Update the "Last Updated" date at the top of the Policy.
- Send a notification to your registered email address if necessary.
Continued use of the platform after any changes means you have accepted the updated Policy. We therefore recommend reviewing this Policy regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team is ready to answer all your inquiries.
Available in Bengali and English 24 hours a day, 7 days a week.
[email protected] — write to us for any privacy-related matter.
We will review your complaint as seriously and as quickly as possible, and will do our best to resolve it. xq999 believes that earning the trust of our users is our greatest asset, and we are always committed to protecting that trust.