Legal Document

xq999 Complete Terms & Conditions

Read these terms carefully before using the xq999 platform. This document serves as a legally binding agreement between you and us.

Terms & Conditions
xq999 Bangladesh

Last updated: 2026
Important Notice: By creating an account or using xq999, you are considered to have fully accepted all the terms and conditions listed below. If you disagree with any of these terms, please refrain from using this platform.
Section 01

Introduction & Definitions

These terms and conditions ("Agreement") apply between the xq999 platform ("Platform", "Site", "we") and the user ("you", "member"). By entering into this Agreement, you confirm that you are legally capable of entering into such an agreement and are eligible to participate on this platform.

The key terms used in this Agreement are defined as follows:

"Member" or "User"

Any individual who holds a registered account on the xq999 platform and uses the site's services.

"Platform"

xq999's website, applications, and all associated digital services are collectively referred to as the "Platform".

"Account Balance"

The total funds held in a member's account, including both bonus funds and real money.

"Bonus"

Any promotional credit, free bet, or other benefit granted by xq999 under specific conditions.

Section 02

Account Eligibility & Registration

Age Restriction: xq999 is for users aged 21 and above only. Minors are strictly prohibited from creating accounts, and any such accounts may be closed at any time.

To create an account and use the services at xq999, the following eligibility requirements must be met:

Eligibility Requirements

  • The applicant must be at least 21 years of age.
  • Each individual may create only one account.
  • Accurate and genuine information must be provided during account registration.
  • The member must operate the account in their own name and for their own use.
  • The provided email address and mobile number must be verifiable and active.
  • Members must comply with all these rules when operating their account.

Prohibited Activities

  • Creating multiple accounts under the same person's name is strictly prohibited.
  • Creating an account using another person's identity or information is not allowed.
  • Registering with fraudulent or false information is prohibited.
  • Facilitating access for minors is not permitted.
  • Operating an account using automated bots or software is prohibited.
  • Transferring or selling an account to a third party is not allowed.
Identity Verification: xq999 may request additional documents to verify a member's identity at any time. Withdrawal requests may be delayed if the verification process is not completed.
Section 03

Deposit & Withdrawal Policy

All financial transactions on xq999 are secured through full SSL encryption. Deposits and withdrawals are currently available via bKash, Nagad, and Rocket.

Minimum Deposit

৳500

The minimum deposit amount for each payment method is ৳500.

Minimum Withdrawal

৳1,000

A minimum balance of ৳1,000 is required in the account to make a withdrawal.

Withdrawal Processing Time

15 minutes – 2 hours

Verified requests are generally processed within 15 minutes to 2 hours.

Important Transaction Terms

  • Members may only use payment methods registered in their own name. Transactions from third-party accounts may result in account suspension.
  • If real money is withdrawn before the bonus wagering requirements are met, the bonus and any winnings derived from it may be forfeited.
  • xq999 reserves the right to review any suspicious transaction in the interest of financial security.
  • Payments may be delayed if the verification process for a withdrawal is still pending.
  • If there is an active bonus on the account, initiating a withdrawal before meeting the applicable conditions may result in that bonus being cancelled.
Section 04

Bonus & Promotion Terms

xq999 offers a welcome bonus for new members. Specific conditions are attached to this bonus, which are described in detail below.

Welcome Bonus: 100% First Deposit Bonus

Bonus Amount: 100% of the first deposit, up to a maximum of ৳5,000.

Wagering Requirement: The bonus amount must be wagered 15 times.

Example 1

Deposit ৳1,000 → receive ৳1,000 bonus → total balance ৳2,000. Before withdrawing winnings from the bonus, you must wager the bonus amount: ৳1,000 × 15 = ৳15,000.

Example 2

Deposit ৳12,000 → bonus is ৳5,000 due to the maximum cap → total balance ৳17,000. Before withdrawing winnings from the bonus, you must wager ৳5,000 × 15 = ৳75,000.

General Bonus Terms

  • The welcome bonus can be used only once per member — at the time of the first deposit.
  • The wagering requirement is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
  • Any deposit made while a bonus is active may fall under the bonus terms and conditions.
  • xq999 reserves the right to modify, suspend, or cancel the terms of any bonus offer.
  • If fraudulent activity is suspected, the bonus and associated winnings may be forfeited.
  • Only one account per household or per device may claim a bonus.
Section 05

Fair Play & Betting Policy

xq999 operates on a fair play principle. All our games are developed by certified technology providers and rely on Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased.

Slot Games

All slot game outcomes are RNG-based. Each spin is independent and unrelated to previous results.

Live Casino

Live dealer games are streamed in real time and operated by professional dealers. Results are fully transparent.

Sports Betting

Betting is available on cricket and other sports markets. Odds are variable and depend on the actual outcome of events.

Prohibited Activities: Any form of fraud, system manipulation, bot usage, or attempts to mislead other players are strictly prohibited. If such activities are proven, the account will be permanently closed and associated funds may be forfeited.
Section 06

VIP Program Terms

xq999's VIP program has five tiers. Each tier comes with various benefits including weekly cashback. Decisions on tier upgrades are at the discretion of xq999.

Tier Tier Name Weekly Cashback
Bronze Bronze Up to 0.2%
Silver Silver Up to 0.4%
Gold Gold Up to 0.6%
Platinum Platinum Up to 0.8%
Diamond Diamond Up to 1.0%
  • Cashback benefits are provided within a set timeframe each week.
  • xq999 reserves the right to modify VIP tier benefits.
  • Detailed terms for VIP tier activities will be communicated separately.
  • If an account is banned or suspended, the associated VIP benefits will be cancelled.
Section 07

Account Suspension & Closure Policy

xq999 reserves the right to suspend, restrict, or permanently close any account without prior notice in the following circumstances.

Reasons for Account Suspension

  • Identity verification process is incomplete.
  • Suspicious or unusual transaction patterns.
  • Inconsistencies in account information.
  • Technical or security-related issues.

Reasons for Permanent Account Closure

  • Fraudulent activity is proven.
  • Operating multiple accounts.
  • Use of bots or automation software.
  • Attempting to access the platform after a self-exclusion request.
Self-Exclusion: As part of responsible gaming, members may voluntarily request to temporarily or permanently close their account. To learn more, visit our Responsible Gaming page.
Section 08

Privacy & Data Protection

xq999 places the highest priority on protecting members' personal information. All data is secured through SSL encryption and is used solely for the purposes necessary to operate the platform.

What information we collect, how we use it, and what rights you have — all of this is described in detail on our Privacy Policy page.

  • Members' personal information is not sold or transferred to third parties.
  • Payment-related information is stored under industry-standard security protocols.
  • Members may request an update to their personal information at any time.
  • Information may be shared with authorities if required by applicable law.
  • Data from inactive accounts may be securely deleted after a set period of time.
Section 09

Dispute Resolution & Limitation of Liability

Any dispute between xq999 and a member will first be addressed through negotiation. Members may contact our customer support team directly.

Dispute Submission Process

Submit any complaint or dispute via live chat or email. Our support team will review your complaint and respond as soon as possible.

Limitation of Liability

xq999 bears limited liability for losses caused by technical errors, third-party service interruptions, or unforeseen circumstances.

  • In betting-related disputes, official game logs and server records will be treated as final evidence.
  • xq999 reserves the right to cancel or review bets on games affected by technical issues.
  • xq999 is not liable for game interruptions caused by loss of internet connection.
  • In any dispute, xq999's decision is final; however, members may submit a request for reconsideration through the designated process.
Section 10

Terms & Conditions Changes & Contact

xq999 reserves the right to partially or fully update these terms and conditions at any time. Members will be notified of significant changes where possible.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We recommend visiting this page regularly.

Customer Support

Live Chat: Available 24/7

Email: [email protected]

Support services are available in both Bengali and English.

Related Policies: Our Privacy Policy and Responsible Gaming policy are inseparably linked to these terms. For a complete user guide, please also visit our FAQ page.
Final Provisions: If any provision of these terms and conditions is found to be inapplicable or invalid, the remaining provisions will remain fully in effect. xq999 is committed to providing a safe and reliable gaming experience.

For ages 21+. xq999 is for those aged 21 and above only. Play responsibly. If you develop a gambling addiction, please reach out for support.